Thousands Will Be Trained… But Will Anything Really Change?
Why workplace culture will determine the success of the Competence and Conduct Standard
The Competence and Conduct Standard represents a significant moment for social housing in England.
From 1 October 2026, registered providers must ensure that relevant staff have the skills, knowledge, experience and behaviours needed to deliver good-quality services. Relevant senior housing managers and executives will also need to hold, or be working towards, an appropriate housing-management qualification.
Thousands of managers and leaders will be trained, but will qualifications alone create the meaningful change residents and the sector need?
The free research report coming soon
What the report explores
The report considers:
- Why the Competence and Conduct Standard has been introduced.
- What housing professionals think about professionalisation.
- Why being qualified is not necessarily the same as being competent.
- The whole organisational cost of supporting managers and leaders through qualifications.
- The importance of protected learning time and service capacity.
- The role of leadership, psychological safety and resident voice.
- How shadow cultures and unnecessary red tape can prevent people from applying what they know.
- How organisations can measure meaningful change rather than qualification activity.
- Six priorities for moving from compliance to lasting cultural change.